Shoreline’s Rapid Engineer Response

Posted on: 16th Jan 2019

A medical refrigerator is required to work efficiently 24/7, but when the need arises for technical support, it’s imperative the right support is given as quickly as possible so normal  service can resume.

Most enquiries to our customer service team relate to simple digital temperature readout issues and can be quickly resolved over the telephone and customers’ minds put at ease with some  guidance.  Whatever your concern, with over 20 years’ experience, Shoreline will ensure your query will be dealt with quickly and efficiently.

Even with the best intentions sometimes commercial or domestic machines don’t work as expected, be it the photocopier,  computer  or maybe the washing machine. Often simple problems can be overcome by comparing what you’ve just done with what you should have done. Even though you’ve ‘switched the machine off and on’ it still doesn’t work properly.  Now is the time when you try to recall where the ‘safe place’ is that you or your colleague put the instructions!

Don’t worry if you can’t locate the instructions, Shoreline can help. So when things don’t look right with the temperature readout of your vaccine refrigerator, you can check with us whether you are doing things right. You can download your Shoreline refrigerator Quick Reference Guide from our website  – these cover all our different models going back over 10 years. If you prefer a full instruction booklet however, let us know and we can email you a copy.

Things still not right? Maybe now is the time to give us a telephone call quoting the MODEL & SERIAL NUMBER of your fridge – you will find these on a label inside the refrigerator. More often than not, by answering a few simple questions we can offer advice to overcome your problem, even if your refrigerator is out of warranty.

Following our telephone discussion, we will be 95% sure what is wrong with your fridge. Sometimes, a technical issue may require a replacement part(s) and for an engineer to visit. If this is the case and with your agreement, we will despatch the required part(s), usually by the next morning. One of our appointed engineers will  then call you to book a visit to fit the part at a time to suit you, after the part is received.

If you have a medical fridge concern, talk to our customer service team on 01903 733877 or email  ask@shoreline-medical.co.uk.  Out of hours technical support is available via email support@shoreline-uk.com please quote your model and serial number, your contact details and a brief description of your issue.

We are here to support you.

 

(Updated January 2019)